Behind the Brew: Meet Kayla Jackson

West 26th Street – Erie, PA | Shift Leader | 6 Months

At our West 26th Street location in Erie, Kayla Jackson has quickly made her mark in just six months as a Shift Leader. With her positive energy and love for her team, she helps make every shift feel a little more special.

Get to know Kayla in this Behind the Brew spotlight:

How long have you been working at Dunkin’?
6 months

What is your current position title?
Shift Leader

What’s your favorite drink or menu item?
Golden Hour Refresher

What’s something your team might not know about you?
In middle and high school, I played softball for McDowell and MYAA.

What do you like to do outside of work?
Outside of work, I love to shop and hang out with friends!

What motivates you to come in each day?
I get to spend the shift with all my favorite people.

What’s your favorite memory with your team?
Our Christmas donut decorating contest! This was such a great experience and I hope we do it again.

In just a short time, Kayla has stepped confidently into her leadership role. Whether she’s leading a shift, sharing laughs with her crew, or reminiscing about friendly donut decorating competitions, she helps create the welcoming, team-focused environment that makes Dunkin’ special.

If you stop by West 26th Street, grab a Golden Hour Refresher and say hello. You’ll see firsthand what makes this team shine Behind the Brew.